Terms & ConditionsLast Updated: 09.05.2019
Introduction and Scope of Services
Rolling Pandas srl and its subsidiaries (together "Rolling Pandas") provide an online platform with technology for Travellers, Members and Operators to meet online, enter contests, write reviews, search, compare and book tours, cruises and other types of activities ("Tours"). Tours are booked directly from the respective independent tour operator offering the Tour (each an “Operator”). The “Travellers” are travellers interested in booking a Tour. The “Members” are persons who completed Rolling Pandas’ account registration process. Travellers and Members are jointly referred to as “you”.
The “Services” comprise listings for Tours independently created by Operators in their own discretion and responsibility (each a “Listing”) as well as Content (as defined below) which are accessible at www.rollingpandas.it including its subpages (collectively, the "Site") and any related applications (the "Application").
Rolling Pandas is solely acting as a marketing platform for the Operators. Rolling Pandas is not an operator of Tours, nor is it a provider of Tours, nor a representative or proxy of an Operator nor an insurer. Rolling Pandas does not own, sell, resell, furnish, provide, manage or control any transportation, tour or travel services and does not act as an agent to the Travellers. Rolling Pandas’ responsibilities are limited to exclusively facilitating the availability of the Services and serving as the marketing platform of each Operator.
Rolling Pandas has no control over the conduct of Operators, Travellers, MEMBERS and other users of the Services. Rolling Pandas CANNOT AND DOES NOT CONTROL THE CONTENT CONTAINED IN ANY LISTINGS OR THE CONDITION, LEGALITY OR SUITABILITY OF ANY TOURS. Rolling Pandas IS NEITHER RESPONSIBLE NOR LIABLE FOR TO ANY LISTINGS AND TOURS. BOOKINGS WITH THE OPERATORS ARE MADE AT THE TRAVELLER'S OWN RISK.
The Services are intended solely for persons who are aged 18 years or older. Any access to or use of the Services by anyone under 18 years is expressly prohibited. By accessing or using the Services you guarantee that you are 18 years or older.
Bookings and Payments
Bookings by Travellers with Operators
The respective Operator only, and not Rolling Pandas, is solely responsible to the respective Traveller for honouring any confirmed bookings and making available any Tours reserved through the Services. The Operator is also responsible to provide all information legally required to the Traveller. If you, as a Traveller, choose to enter into a transaction with an Operator for the booking of a Tour, you agree and understand that you will be required to enter into an agreement (including releases) with the Operator only and you agree to accept any terms, conditions, rules and restrictions associated with such Tour imposed by the Operator and will receive necessary information from the Operator only. You acknowledge and agree that Rolling Pandas is no party to the agreement but only acts as the commercial agent to the Operator and Rolling Pandas accepts no liability arising from or related to any of your agreements with the Operator unless Rolling Pandas is legally obliged to do so or to fulfil certain information and security obligations towards the Traveller.
The Operators are requested to either confirm or reject a booking within the specified timeframe (which is generally within 24 to 48 hours of when the booking is requested, as determined by Rolling Pandas in its sole discretion) or the requested booking will be automatically cancelled.
Once your confirmed booking transaction is complete (including payment) you will receive a confirmation email summarizing your confirmed booking.
Payments by Travellers
You agree to pay for the “Total Cost” (including the price of the tour and, where applicable, taxes, levies and duties) for any booking requested, in accordance with the pricing terms set forth in the applicable booking page, if such requested bookings are confirmed by the applicable Operator. The availability and price of a Tour can change any time until you have received a booking confirmation.
In case only the deposit is payable at the time of booking or booking confirmation, the balance of payment (i.e., the Total Cost minus the deposit) is due and will be payable as stated in the Operator’s terms according to the booking page.
Rolling Pandas in its own discretion collects (through third party payment processors) the Total Cost (as one payment or deposit plus balance payments) for and on behalf of the Operator. You hereby authorize the collection of such amounts by charging the credit/debit card provided as part of requesting the booking, or by one of the other payment methods as described on the Site or Application.
Traveller Cancellations and Refunds
- the applicable Operator does not confirm the requested booking, or,
- as a Traveller, you cancel your requested booking before the requested booking is confirmed by an Operator,
any amounts collected by Rolling Pandas or its third party payment processor will be refunded to the Traveller within a commercially reasonable time, depending on the selections the Traveller made via the Site and Application, and any pre-authorization of such Traveller's credit/debit card will be released.
Once your booking is confirmed by the applicable Operator, the Total Cost of your Tour is subject to the cancellation and payment terms of the Operator. Please carefully read the fine print and important information in the Listing, the booking page and your reservation confirmation for policies as applied by the Operator. A cancellation must be done via email to [email protected].
If you are advised that your booking is on an 'on request' basis (which is typically the case for tours booked shortly prior to departure), the Total Cost of your Tour is subject to the cancellation and payment terms of the Operator from the moment when you have submitted the booking request. When a tour is 'on request' the Operator needs several business days to ensure that all of the components of the tour package can be confirmed for you. This process may not be interrupted by a request to cancel. So, if the request comes back approved you will be charged for the full amount, and if, as a Traveller, you cancel such a booking, this does not entitle you to any refund. If the Operator cannot confirm your request, you will receive a full refund.
Operator Cancellations and Refunds
If an Operator cancels a confirmed booking made via the Services, a refund of the paid amount for such booking will be made to the applicable Traveller within a commercially reasonable time of the cancellation by the Operator and the Traveller may receive an email or other communication from Rolling Pandas containing non-binding suggestions for alternative Listings and other related information. If an Operator cancelled a confirmed booking and you, as a Traveller, have not received an email or other communication from Rolling Pandas, please contact Rolling Pandas at [email protected].
Rolling Pandas Rewards Programs
Rolling Pandas may in its sole discretion offer promo codes from time to time and unless otherwise stated they have an expiry period of 30 days from implementation of the offer. Promo codes can only be used for bookings for tours. Only one promo code can be redeemed per booking and they may not be combined with travel credits.
Rolling Pandas may, in its sole discretion, permit you to post, upload, publish, submit or transmit text, graphics, images, video or other materials (“Content”). By making available any Content on or through the Services, you agree that Rolling Pandas may use the Content as Rolling Pandas at its discretion sees fit in particular on its (mobile) website and app, and in (online/offline) promotional materials and publications. You hereby grant to Rolling Pandas a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license, with the right to sublicense, to use, view, copy, adapt, modify, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast, access, view, and otherwise exploit such Content on, through, or by means of the Services. Rolling Pandas does not claim any ownership rights in any such Content and nothing in these Terms will be deemed to restrict any rights that you may have to use and exploit any such Content.
You acknowledge and agree that you are solely responsible for all Content that you make available through the Services. Accordingly, you represent and warrant that: (a) you either are the sole and exclusive owner of all Content that you make available through the Services or you have all rights, licenses, consents and releases that are necessary to grant to Rolling Pandas the rights in such Content, as contemplated under these Terms; and (b) neither the Content nor your posting, uploading, publication, submission or transmittal of the Content or Rolling Pandas’ use of the Content (or any portion thereof) on, through or by means of the Services will infringe, misappropriate or violate a third party's patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation. The person who uploaded the Content warrants that the Content shall not contain any viruses, Trojan horses or infected files. You must not store illegal content on the Site and Rolling Pandas will monitor the site regularly for such illegal content. Please be aware that if you upload illegal content you could be subject to a fine. Any Content that does not meet the aforesaid criteria will not be posted and can be removed at any time and without prior notice.
Also Rolling Pandas may, in its discretion and without liability to you, with or without cause, with or without prior notice and at any time: (a) terminate your access to the Services, and (b) deactivate or terminate your Rolling Pandas account. Upon termination Rolling Pandas will within a commercially reasonable time pay you any amounts which Rolling Pandas is legally obliged to pay you. Rolling Pandas does not have an obligation to delete or return to you any Content you have posted to the Services, including, but not limited to, any reviews or feedback.
If you choose to use the Services, you do so at your sole risk. Rolling Pandas does not have an obligation to conduct checks on any Travellers, Operators, Members or other users of the Services or third parties and does not make any attempt to verify Listings or Content. The Services (including the Site and Application), Listings and Content are provided "as is", without warranty of any kind. In particular, Rolling Pandas makes no warranty regarding the quality of any Listings, Tours, the Services or Content or the accuracy, timeliness, truthfulness, completeness or reliability of any content obtained through the Services or advice or information, whether oral or written, obtained from Rolling Pandas.
Without limiting the foregoing, Rolling Pandas is not responsible and disclaims any liability for the use, validity, quality, suitability, fitness and due disclosure of the Listings and the Tours and makes no representations, warranties or conditions of any kind in this respect, whether implied, statutory or otherwise, including any implied warranties of merchantability, title, non-infringement or fitness for a particular purpose or be available on an uninterrupted, secure, or error-free basis. You acknowledge and agree that the relevant Operator is solely responsible and assumes all responsibility and liability in respect of the Listings and the Tour. Rolling Pandas is not a (re)seller of the Tour. Complaints or claims in respect of the Tour are to be dealt with by the Operator. Rolling Pandas is not responsible for and disclaims any liability in respect of such complaints, claims and (product) liabilities. Rolling Pandas explicitly disclaims all liability for any act or omission of any Traveller or other third party.
You acknowledge and agree that, to the maximum extent permitted by law, the entire risk arising out of your access to and use of the Services and Content, your booking of any Tours via the Services, and any contact you have with other users whether in person or online remains with you.
Rolling Pandas shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of Rolling Pandas’ obligations in respect to the Services, up to the maximum amounts specified herein. Neither Rolling Pandas nor any others involved in creating, producing, delivering or otherwise making available the Services or the Content will be liable for (a) any punitive, special, indirect or consequential loss or damages, including loss of profit, loss of or damage to goodwill or reputation, loss of claim, (b) any inaccuracy relating to the (descriptive) information of the Operator as made available, (c) the services rendered or the products offered by the Operators or other business partners, (d) any direct, indirect, consequential or punitive damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of the Services, or (e) any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, wilful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the Operator or from any communications, interactions or meetings with other users of the Services or other persons with whom you communicate or interact as a result of your use of the Services.
In no event will Rolling Pandas’ aggregate liability arising out of or in connection with your use of or inability to use the Services or from any interactions with any other members, exceed the amounts you have paid or owe for bookings via the Services as a Traveller in the twelve (12) month period prior to the event giving rise to the liability, or one hundred EU Euro (EU 100), if no such payments have been made, as applicable. The limitations of damages set forth above are fundamental elements of the basis of the bargain between Rolling Pandas and you.
Applicable Law, Jurisdiction and Dispute Resolution
These Terms and the provision of the Services shall be governed by and construed in accordance with Italian law with the exclusion of it conflict-of-law rules. Notwithstanding the foregoing choice of law, a natural person using any of the Services for a purpose which can be regarded as being outside his trade or profession (a "Consumer") can rely on the mandatory provisions of the law of the country where he has his habitual residence.
Any dispute arising out of these Terms and the Services shall exclusively be submitted to the competent courts in Milan City, Italy. Notwithstanding the foregoing jurisdiction clause, a Consumer may also bring proceedings in the courts of the country in which he is domiciled, and proceedings against a Consumer may be brought only in the courts of the country in which he is domiciled.
For Consumers (in the European Economic Area): Rolling Pandas advises you to first notify Rolling Pandas of any complaints by contacting Rolling Pandas’ Customer Service. If this does not resolve your complaint, you can upload your complaint via the European Commission's ODR platform. This platform for online dispute resolution can be found here: http://ec.europa.eu/odr.
If for any reason an arbitrator or a court of competent jurisdiction finds any provision of these Terms invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these Terms.
The commercial relationships that Rolling Pandas has with the Operators are governed by separate agreements. Operators may have, declare applicable or require acceptance of their own terms and conditions for the use, access and consummation of the Tour (which may include disclaimers and limitations of liability).
Rolling Pandas reserves the right to modify the Terms at any time without prior notice. Any changes will become effective immediately upon use of the Site, Application and Services post change constituting an acceptance of the modified Terms. If the modified Terms are not acceptable to you, your only recourse is to cease using the Site, Application and Services.